How can we help?

  • How do i know if my order has been confirmed?
  • My payment failed Now what should i do?
  • My order is late or has not arrived, Who do i contact?
  • I’ve received wrong order, what now?
  • I paid but the restaurant has cancelled my order
  • How do I leave a review?

How do i know if my order has been confirmed?

We know how important it is to make sure everything's going to plan, so it's easy to check that the takeaway restaurant have accepted your order. Here's how...

Head to My History page
Sign in if you need to If the order shows there, it's been accepted

Also you can track your order online using your Order reference Number for an status update.


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My payment failed Now what should i do?

Not to worry, payments sometimes don’t go through for lots of different reasons. Here’s a few common hiccups to check…

Make sure that you’re using the correct card.
Check your expiration date (we know how easy it is to forget).
Take a look and make sure that you’ve entered the correct billing address.
Make sure that you’re ordering from a secure connection. 


If you still have no luck, it’s worth remembering that you can pay for your takeaway with paypal or cash. You just have to select this as your payment option when you get to checkout.


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My order is late or has not arrived, Who do i contact?

We’re really sorry to hear that. The quickest way to track it down is to give the restaurant a quick call, as they’ll have the most accurate real-time info about your takeaway.


Check your email or sms confirmation.
You’ll find the restaurant’s contact number below your order summary.
Give the restaurant a call and ask what the holdup is. 


If you can’t get through to the restaurant, just get in touch with us and we’ll be on hand to help you right away. Make sure you have your order number handy (that’s in the confirmation email as well) as this will speed things up.


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How do I leave a review?

Members can sign in, click on my history and click on the ‘review’ link. The ‘review’ option disappears if the order has already been rated.

Remember, your review applies to your whole order - not just a single item.

Also bear in mind that the managers of our partner restaurants frequently check their review pages, so try to offer helpful and constructive feedback that they can act on to offer better experiences to future customers.

Try to stay on topic, and only describe your experience with the order being reviewed. If you explicitly advise that people should not order from the restaurant you ordered with, or if you mention a competitor restaurant, we are not able to publish your review. For a full list of house rules that your review must abide by, please click here


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I paid but the restaurant has cancelled my order

In the rare event that a restaurant cannot fill your order, you will receive an automated email from us entitled "Order declined". You will also receive an SMS.  The balance will be refunded to your card or PayPal account at the end of the night.

Depending upon your bank, refunds can take up to three to five business days to appear on your account.


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I’ve received wrong order, what now?

So something’s not quite right, that’s no good. If your order has just arrived and you’re not happy, it’s always best to contact the restaurant directly. Here’s how…


Check your email or sms confirmation.
You’ll find the restaurant’s contact number below your order summary.
Give the restaurant a call, explain why you’re unhappy with your food, and see what they’re able to do to put things right. 
We can’t guarantee that this call will result in things being put right immediately, but unsatisfactory food is often the result of mishap. So it’s totally worth calling them.


If you’re still not happy with the takeaway, you should get in touch with us (with your order number handy) and we’ll pick up the case for you.


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