FeedBelly.co.uk is owned and operated by FeedBelly Ltd. Company registration no. 08749790. Registered in Englad and Weles. Registered office: Room 2, Ground Floor, Nelson House Bergen Way, North Lynn Industrial Estate, King's Lynn, United Kingdom, PE30 2JG.
By accessing any part of the website you agree to be bound by these terms, which take effect immediately you use the website for the first time. If you do not agree to be bound by all of the following terms please leave the website immediately.
FeedBelly is an online takeaway food platform. Our main focus is in providing easy-to-use technology for ordering food from your local takeaway online for delivery and pickup, also linking customers with restaurants via our website. By becoming members, users can view and re-order their previous orders as well as rate the orders and earn points which in turns lead to rewards.
Any person who accesses the website is considered a user of the website and a customer of FeedBelly.
FeedBelly shall use its best endeavours to ensure that the site is available 24/7.
However, we will not be liable if for any reason the site is unavailable at any time for any period. In the event of system failure, maintenance or repair or for reasons beyond the control of FeedBelly, access to the Website may be temporarily suspended.
Placing an Order
By placing an order the customer declares that all personal information provided by him/her is correct and accurate. Incorrect telephone numbers, addresses or e-mail addresses may lead to a delay or may even make the order impossible to be completed. FeedBelly has the right to cancel an order if the information provided by the customer is incorrect or incomplete.
The waiting time for any order is a guideline only and is provided by FeedBelly solely for the convenience of the customer. FeedBelly and any restaurants or other third parties are under no legal obligation to meet this approximate waiting time.
FeedBelly is obliged to transfer the order and all other information provided by the customer to the appropriate restaurant correctly and without unreasonabe delay. FeedBelly is not responsible or liable if the restaurant does not manage to deliver the order in an appropriate time. The customer has the right to cancel the order before he/she has received a confirmation e-mail that the order has been accepted by the restaurant. This can be done only by communicating the cancellation to the FeedBelly team.
All Meals are subject to availability. Our Partner Restaurant may offer an alternative for any Meal it cannot provided. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. FeedBelly cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.
In addition to the materials and services offered by FeedBelly, this website may also make available materials, information, products and services provided by third parties (collectively, the "Third Party Services"). The third party services may be governed by separate agreements that accompany such services. We offer no guarantees and assume no responsibility or liability of any type with respect to the Third Party Services. You agree that you will not hold us responsible or liable with respect to the third party services or seek to do so.
The trademarks, logos, and service marks, including the "FeedBelly" trademark (the "Marks") displayed on this website are the property of FeedBelly or other third parties. You are not permitted to use the Marks without the prior written consent of FeedBelly or such third party that may own the marks.
License to FeedBelly for user Content
Our website may accommodate user content, including user comments, reviews and recommendations. By submitting any content to this website you warrant that you are the sole copyright owner of such uploaded content and that our presentation on the website of such content will not infringe any intellectual property belonging to a third party. By uploading any content you grant us a worldwide, perpetual, royalty-free, non-exclusive license to, publically display and present such content, and to modify, compile, reproduce, sell, license and distribute such user content in its original form or as any derivative of such content without payment or royalty to you.
User Conduct and Managing Content
In using the website, including all services and materials available through it, you agree: not to disrupt or interfere with any other users' use or enjoyment of the website or affiliated or linked sites; not to upload, post, or otherwise transmit through the website any viruses or other harmful, disruptive, or destructive files or functions; not to disrupt or interfere with the security or privacy of, or otherwise cause harm to, the website, or any services, materials, system resources, servers, or networks connected to or accessible through the website or any linked sites.
FeedBelly reserves the right, in its sole discretion, to delete or remove user content from the website and to restrict, suspend, or terminate your subscription and access to all or part of this website, at any time without prior notice or liability. We reserve the right to pursue all reasonable redress including full compensation for any damages associated with malicious or other behaviours or actions resulting from unauthorized use of this website. FeedBelly may, but is not obligated to, monitor or review any areas on the website where users transmit or post content. To the maximum extent permitted by law, we will have no liability related to user content. We disclaim all liability with respect to the misuse, loss, modification, or unavailability of any content. Since we do not control the user content posted on the website we cannot and do not guarantee the accuracy, integrity or quality of such content. We take no responsibility whatsoever with respect to the accuracy or integrity of any user content, including reviews and recommendations, made available on or through the website. Any opinions or recommendations are those of the respective authors and not of FeedBelly.
FeedBelly does not guarantee that access to this website will be uninterrupted, that this website will be free from viruses or that this website cannot be tampered with by third parties. This website and the information are provided on an 'as is' basis, with no warranties of any kind whatsoever, either express or implied. Use of this website and the information is entirely at the user's sole risk. In no event will FeedBelly be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information is to stop using the site.
Persons under the age of 18 should use this website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult. If any person bought alcohol from a FeedBelly partner restaurant or takeaway a strict Challenge 25 policy and photographic identification will be required should you be, or appear to be, 25 years of age or younger. Only the following forms of I.D. will be accepted: Passport, Photo Driving Licence or proof of age scheme cards (with PASS accredited hologram logo). The cardholder or registered customer (in the case of Cash On Delivery) must be present at the delivery address and only they can collect the delivery. Our partner restaurant or takeaway will not serve you if they believe that alcohol will be passed to under 18's. Delivered the any age rusticated product FeedBelly does not take any responsibility it is a complete responsibility of our partner restaurant, takeaway or off Licence.
Alcohol and Cigarettes
It is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor or for any person over the age of 18 to buy intoxicating liquor for delivery to, or consumption by a person under the age of 18. It is also an offence to sell cigarettes to any person under the age of 18. Orders containing alcohol and/or cigarettes shall not be accepted from anyone under the age of 18 or if we have reason to believe that the order is being purchased on behalf of a person under the age of 18. Your order may be cancelled in the event that you are unable to provide us with an acceptable form of photographic identity proving you are over 18 or if we have reason to believe that an order is being purchased on behalf of a person under the age of 18.
Third Party Sites
Links to any third-party websites are provided by FeedBelly solely for the convenience of the customers. Such third-party websites are not under the control of FeedBelly. FeedBelly is not responsible for the content of these websites and will not be liable for any losses or damages arising from using them.
We provide independent fast food delivery services and not affiliated with Mcdonalds, FKC and with some orther fast food outlets, due to health and safety reasons, we do not permit our drivers to open/check packaging to confirm items or content and therefore cannot accept responsibility for incorrect items. However, if you do not receive the correct items, you must speak to us in the first instance and we will try our possible best to resolve any issue. All complaints regarding quality of food should be directed to us in the first instance. We a are an independent delivery service and therefore the fastfood outlets (McDonalds, KFC) have no control over or liability for food products once they are removed from their premises by us. Should it be necessary to contact the fastfood outlet, we will do so on behalf of the customer. We do not, however, offer compensation or replacements in such events. All the price showing on our website for fast food outlets which is you are agreeing to pay for your delivery.
Members agree by registering with our site that all personal information provided is accurate. If any information changes, users must update their details using their preferences page.
No refunds can be given in the event that an order cannot be delivered if your personal details (such as contact telephone number) and/or delivery address is inaccurate.
Users of the site also agree for any information submitted to the site (such as an address or credit / debit card information) to be stored by FeedBelly for the purposes of fulfilling the order (with specific exception to the credit / debit card security code or CVV / CV2 digits).
The ratings contained on this site are for informational purposes only and do not represent the views of FeedBelly. Ratings are the opinions of registered members and any statements, advice or opinions made are those of such members only. You should not rely on the ratings to make (or refrain from making) your choice of order.
FeedBelly reserves the right to remove any individuals right to use the site, withdraw permission to link to our site, restrict certain use of the site and prevent any further use of the site for any reason we see fit and at any time.
In this event any links to our site must be removed, orders may not be placed, and re-joining the site is not permitted without prior written consent from FeedBelly.
As a restaurant owner once you signed up with feedbelly, we are giving us the consent to process all the online payment for your business via our website or stand alone your branded website. Also allowing us to access your Google place, Facebook, Twitter and Tripadvisor page.
FeedBelly Points System
It's our way of saying thank you to our customers for their loyalty.
Only orders placed directly through FeedBelly.co.uk and paid order online will be qualify to earn points using the point system. Some of our partner restaurants may not offer points. Points cannot and must not be offered or exchange for cash or other non related FeedBelly goods and services at any time or for any reason.
The number of points earned may vary from one FeedBelly registered food provider to another depending on the agreement entered into between FeedBelly and the individual food provider.
Please note earned points will be excluded from your account if your order is cancelled or refunded.
It may take up to 48 hours to calculate and register your points before they show on your account.
Points which are accumulated by a customer can only be redeemed by the same customer and cannot be transferred. Points when they are being redeemed can only be in full minimum of £5 (500points) by clicking on the button on the order screen.
Points can only be redeemed online at FeedBelly when placing an order. These points cannot be redeemed once the order is completed and accepted by FeedBelly or its associated Restaurants/Takeaways.
Points are valued as follows: 500 points = £5.00
Points cannot be redeemed if the order amount is less than the value of the redeemable points earned.
Points totals are displayed on the 'My Account' page when you log in. You will be presented with the balance of your points at each order. Once you've accumulated enough to redeem points a Redeem button will appear which will allow you to assign the points to your order.
Note: The FeedBelly points cannot be redeemed for cash or other alternatives. FeedBelly reserves the right to amend and withdraw the points system at anytime without notice.
All notices / communications shall be given to us either by post to our Premises (Customer Service, FeedBelly, Vision Park, Chivers Way, Histon, Cambridge, Cambridgeshire, CB24 9AD) or using the support page send us enquiry. Such notice will be deemed received 5 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
Last updated: June 2016
Allergy or Dietary requirement?
We try to accurately copy the item descriptions, allergy information from the menus that are provided to us by our partner restaurants. It is the restaurants themselves that prepare the dishes, and are responsible for providing this Dietary Information and ensuring that it is factually accurate. Please use the comments box to specify particular allergies or dietary requirements. If you are in any doubt about the presence of allergens, the contents of a particular dish or any other Dietary Information, you should confirm with the restaurant directly before ordering from our website.
We can help you do that through Live Chat
More information about feedbelly allergy policies is available on our Allergy Info page.